Experience boundless creativity with the DJI Neo 2 Fly More Combo, the ideal choice for new pilots and social-first creators looking for a compact drone with big performance. The Neo 2 delivers effortless flying thanks to omnidirectional obstacle sensing, intuitive gesture and voice controls, and immersive motion control that lets you pilot with natural hand movements. Capture every moment in striking detail with smooth 4K/60fps video, cinematic slow motion, and intelligent shooting modes including ActiveTrack, SelfieShot, and Palm Takeoff for simple hands-free filming.
The Fly More Combo enhances the experience with additional batteries, a charging hub, and essential accessories that extend your flight time and creative flexibility. With fully enclosed propeller guards for added safety and a lightweight, portable design, the DJI Neo 2 Fly More Combo offers the perfect blend of convenience, performance, and confidence for every adventure.
DELIVERY
Standard delivery is FREE on all UK orders over £99. For orders below £99, our standard shipping is £5.99. All shipments are sent via next day delivery in the UK. Free shipping does not apply to equipment hire orders.
Online orders placed by 12.30pm will be dispatched same day from our warehouse/distribution partners. Orders placed after 12.30pm will be dispatched on the next working day (excluding weekends and bank holidays).
Your order should be with you on the next working day from dispatch. If you haven't received your order within 5 working days, then please log-in to your account and you will be able to find the status there. If you checked-out as a guest and/or don't have an account, then please get in touch for help by contacting our team at services@coptrz.com.
Currently we only ship to the UK but hopefully soon we'll be in more countries.
Digital products purchased on shop.coptrz.com like online training courses, drone service plans and e-gift vouchers are exempt from shipping costs, no matter their selling price.
RETURNS
We’re committed to making your shopping experience seamless. Coptrz has a 30-day return policy for consumer purchases, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (unless the product is faulty). You’ll also need the receipt or proof of purchase. To start a return, you can contact us at services@coptrz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at services@coptrz.com. If you are a corporate business, Coptrz standard terms and conditions apply (call our customer support team at 0330 111 7177).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned under this policy, such as custom-made goods, online training courses or activated drones/software. For detailed terms and guidance, feel free to contact us at services@coptrz.com. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow at least 3-5 working days for your refund to be processed once it has been approved by our team.
1. How long is the warranty period for DJI products?
The warranty period for DJI products varies depending on the product category. It is typically 12 months for drones - excluding DJI FlyCart and DJI Dock products. Don't hesitate to contact our team if you have any questions.
2. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at DJI's discretion.
3. Are accidental damages covered under the DJI warranty?
No, accidental damages, such as crashes or water damage, are not covered under the standard warranty. DJI offers optional protection plans, such as DJI Care Refresh, for accidental damage coverage.
4. How do I claim warranty service for my DJI product?
If you purchased your drone from Coptrz, please contact us via email or give us a call.
If you purchased your drone from DJI directly, please contact DJI Support or visit an authorised service centre. They will guide you through the process, which may include providing proof of purchase and describing the issue.
5. Can I have my DJI product repaired or serviced by a third-party provider without voiding the warranty?
DJI recommends having repairs or services performed by authorised DJI service centres or technicians. Unauthorised repairs or modifications can void the warranty.
6. What happens if my DJI product is out of warranty?
If your DJI product is out of warranty, you can still seek repair services from DJI or authorized service centres, but it will be at your own expense.
7. Is the DJI warranty transferable if I sell or transfer ownership of the product?
Yes, the DJI warranty is transferable to the new owner as long as the original proof of purchase and warranty documentation are provided.
8. Does the DJI warranty cover software-related issues?
Yes, the DJI warranty covers software-related issues that affect the product's performance or functionality.
9. Are DJI batteries and accessories covered under the warranty?DJI batteries and accessories typically have a shorter warranty period compared to the main product. Check the specific warranty documentation for detailed information.
10. What actions could void the warranty for my DJI product?Actions that could void the warranty include unauthorised repairs or modifications, using the product in a manner not intended by DJI, and not following safety guidelines and regulations.
What is the certification level of DJI Neo 2 in Europe?
DJI Neo 2 is C0 certified by the European Union Aviation Safety Agency (EASA).
Is DJI Neo 2 waterproof?
No. Avoid contact with water during use, as it may damage the device.
If it rains during the flight, return and land as soon as possible, and wait until the drone is fully dry inside and out before using it again.
Who is DJI Neo 2 suitable for?
DJI Neo 2 is a vlogging drone ideal for capturing everyday life, leisure activities, and family moments.
If you need a portable drone to instantly capture travel, camping, running, cycling, skateboarding, hiking, or parenting, DJI Neo 2 is your ideal choice.
DJI Neo 2 is suitable for users aged 16 and above.
Which remote controllers are compatible with DJI Neo 2?
DJI RC 2, DJI RC-N3 Remote Controller, DJI RC-N2 Remote Controller, DJI RC Motion 3, and DJI FPV Remote Controller 3.
When used with DJI RC Motion 3 or DJI FPV Remote Controller 3, only DJI Goggles 3 and DJI Goggles N3 are supported.
Compared with DJI Neo, what are the main improvements of DJI Neo 2?
DJI Neo 2 has comprehensive improvements in its vision sensing system, camera system, video transmission system, and intelligent features. The main improvements include:
1. Newly added omnidirectional monocular vision system and forward-facing LiDAR: With the new omnidirectional obstacle sensing feature, Neo 2 can detect and avoid obstacles when tracking from the front or sides, so even beginners can operate the drone with ease, stability, and confidence. Neo 2 supports versatile flight, with enhanced hovering and positioning capabilities over Neo, making it easier to navigate challenging environments like indoors, near buildings, over water, or on snow.
2. Enhanced imaging performance: Neo 2 features a 12MP, 1/2-inch CMOS sensor with an f/2.2 aperture and high-performance image processor for clearer, low-noise footage. Shoot in 4K/60fps video, 4K/100fps slow motion, and 2.7K vertical video, all stabilized by a 2-axis gimbal.
3. New onboard display, a dedicated takeoff button, and a mode switch button.
4. New intelligent features include gesture control, Return to Palm, SelfieShot, Dolly Zoom, MasterShots, and Cycling Follow, among others.
5. Increased internal storage up to 49 GB.