DELIVERY
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Currently we only ship to the UK but hopefully soon we'll be in more countries.
Digital products purchased on shop.coptrz.com like online training courses, drone service plans and e-gift vouchers are exempt from shipping costs, no matter their selling price.
RETURNS
We’re committed to making your shopping experience seamless. Coptrz has a 30-day return policy for consumer purchases, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (unless the product is faulty). You’ll also need the receipt or proof of purchase. To start a return, you can contact us at services@coptrz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at services@coptrz.com. If you are a corporate business, Coptrz standard terms and conditions apply (call our customer support team at 0330 111 7177).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned under this policy, such as custom-made goods or activated drones/software. For detailed terms and guidance, feel free to contact us at services@coptrz.com. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow at least 3-5 working days for your refund to be processed once it has been approved by our team.
Which aircraft are compatible with the DJI Matrice 4D Series' Obstacle Sensing Module?
The Obstacle Sensing Module can be used with the DJI Matrice 4D Series.
The package includes a bracket to mount the module to the DJI Matrice 4 Series. A recent firmware update has added support for the sensing module to the Matrice 4 Series.
What precautions should be taken when installing DJI Matrice 4D Series' Obstacle Sensing Module?
Follow these precautions to ensure proper installation and operation:
- Secure Installation – Tighten the screws and ensure the interface is properly sealed. If using with DJI Dock, use the included hex key to tighten the screws again.
- LiDAR Positioning Label – When using with DJI Dock, correctly attach the LiDAR positioning label on the dock cover as instructed in the manual.
- Pre-Installation Requirement – Install the Obstacle Sensing Module accessories before turning on the aircraft. Do not install accessories while the aircraft is powered on.
- Activation & Updates – After installation, connect to the internet and activate the Obstacle Sensing Module as prompted. If a firmware update is required, update to the latest version promptly.
What precautions should be taken when using the DJI Matrice 4D Series' Obstacle Sensing Module?
Please keep the radar dome clean to avoid affecting the obstacle avoidance performance.
*Rain, snow, fog, and dust can affect obstacle avoidance performance. Due to the limitations of the safety system, the aircraft cannot actively avoid fast-moving objects. Please fly with caution and take manual control if necessary.
How to update the firmware of the DJI Matrice 4D Series' Obstacle Sensing Module?
Install the Obstacle Sensing Module on the aircraft, and it will be updated along with the aircraft firmware. There are four ways to upgrade the firmware:
Perform a one-click update on the device management page of DJI FlightHub 2.
Connect the aircraft to a computer and use the DJI Assistant 2 (Enterprise Series) to update.
Tap firmware update on the main interface of the DJI Pilot 2 app.
When the DJI Pilot 2 app prompts for a consistent update for all modules, confirm the update.
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