DELIVERY
Standard delivery is FREE on all UK orders over £99. For orders below £99, our standard shipping is £5.99. All shipments are sent via next working day delivery in the UK. Free shipping does not apply to equipment hire orders. Online orders placed by 12.30pm will be dispatched same day from our warehouse/distribution partners. Orders placed after 12.30pm will be dispatched on the next working day (excluding weekends and bank holidays). Your order should be with you on the next working day from dispatch.
Pre-order items will be dispatched subject to stock availability and may be delivered later than the standard delivery timeframes stated above.
If you haven't received your order within 5 working days, then please log-in to your account and you will be able to find the status there. If you checked-out as a guest and/or don't have an account, then please get in touch for help by contacting our team at services@coptrz.com. Currently we only ship to the UK but hopefully soon we'll be in more countries. Digital products purchased on shop.coptrz.com like online training courses (incl. F2F training courses), drone service plans and e-gift vouchers are exempt from shipping costs, no matter their selling price.
RETURNS
We’re committed to making your shopping experience seamless. Coptrz has a 30-day return policy for consumer purchases, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (unless the product is faulty). You’ll also need the receipt or proof of purchase. To start a return, you can contact us at services@coptrz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at services@coptrz.com. If you are a corporate business, Coptrz standard terms and conditions apply (call our customer support team at 0330 111 7177).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned under this policy, such as custom-made goods, training courses or activated drones/software. For detailed terms and guidance, feel free to contact us at services@coptrz.com. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow at least 3-5 working days for your refund to be processed once it has been approved by our team.
1. How long is the warranty period for DJI products?
The warranty period for DJI products varies depending on the product category. It is typically 12 months for drones - excluding DJI FlyCart and DJI Dock products. Don't hesitate to contact our team if you have any questions.
2. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at DJI's discretion.
3. Are accidental damages covered under the DJI warranty?
No, accidental damages, such as crashes or water damage, are not covered under the standard warranty. DJI offers optional protection plans, such as DJI Care Refresh, for accidental damage coverage.
4. How do I claim warranty service for my DJI product?
If you purchased your drone from Coptrz, please contact us via email or give us a call.
If you purchased your drone from DJI directly, please contact DJI Support or visit an authorised service centre. They will guide you through the process, which may include providing proof of purchase and describing the issue.
5. Can I have my DJI product repaired or serviced by a third-party provider without voiding the warranty?
DJI recommends having repairs or services performed by authorised DJI service centres or technicians. Unauthorised repairs or modifications can void the warranty.
6. What happens if my DJI product is out of warranty?
If your DJI product is out of warranty, you can still seek repair services from DJI or authorized service centres, but it will be at your own expense.
7. Is the DJI warranty transferable if I sell or transfer ownership of the product?
Yes, the DJI warranty is transferable to the new owner as long as the original proof of purchase and warranty documentation are provided.
8. Does the DJI warranty cover software-related issues?
Yes, the DJI warranty covers software-related issues that affect the product's performance or functionality.
9. Are DJI batteries and accessories covered under the warranty?DJI batteries and accessories typically have a shorter warranty period compared to the main product. Check the specific warranty documentation for detailed information.
10. What actions could void the warranty for my DJI product?Actions that could void the warranty include unauthorised repairs or modifications, using the product in a manner not intended by DJI, and not following safety guidelines and regulations.
What sets DJI Avata 360 apart?
DJI Avata 360 stands apart as DJI’s first true 360° drone, combining immersive flight with powerful aerial filming capabilities to capture every angle in a single take. Equipped with dual 1/1.1-inch CMOS sensors delivering 8K/60fps HDR video, it produces expansive, high-detail footage that can be reframed from any perspective in post. The advanced O4+ video transmission system supports ultra-long-range performance, while omnidirectional obstacle sensing with forward LiDAR and an integrated propeller guard enhances safety and control. Features like Spotlight Free allow you to lock onto moving subjects and capture ready-to-share footage with ease, while the 360° virtual gimbal unlocks dynamic camera movements beyond traditional limits. With the ability to switch between full 360° capture and single lens 4K filming, Avata 360 offers unmatched flexibility for creators looking to push the boundaries of aerial storytelling.
Which remote controllers and goggles are compatible with DJI Avata 360?
The DJI Avata 360 is compatible with a range of controllers and goggles to suit different flying styles. It supports standard remote controllers including the DJI RC 2, DJI RC-N2 and DJI RC-N3 for traditional control. For a more immersive experience, it can be paired with the DJI RC Motion 3 or the DJI FPV Remote Controller 3, both of which require use with DJI Goggles 3 or DJI Goggles N3. The DJI Goggles 3 and DJI Goggles N3 are also compatible, but must be used alongside either the RC Motion 3 or FPV Remote Controller 3 to enable flight control.
How do the features of DJI Avata 360 differ across various control methods and shooting modes?
The features of the DJI Avata 360 vary depending on the control method and shooting mode selected, offering different capabilities for aerial filming. In 360° mode, users can capture 8K/60fps HDR video with advanced features such as FocusTrack, a 360° virtual gimbal and omnidirectional obstacle sensing, although some intelligent functions depend on the controller used. When paired with goggles and a motion controller, pilots can access immersive features like head tracking and acrobatic manoeuvres, while a standard remote controller enables tools such as QuickShots and ActiveTrack 360° within FocusTrack. In Single Lens mode, the drone supports video recording up to 4K/60fps, delivering a more traditional shooting experience. Both control setups allow FPV-style filming, with footage that naturally tilts with the drone’s movement, creating a dynamic and engaging perspective for aerial content.
What is DJI Avata 360's max wind speed resistance and max takeoff altitude?
The max wind speed resistance is 10.7 m/s (Level 5) and the max takeoff altitude is 4500 meters.
Is DJI Avata 360 waterproof?
No. Avoid contact with water during use, as it may damage the device. If it rains during the flight, return and land as soon as possible, and wait until the aircraft is fully dry inside and out before using it again.
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