DELIVERY
Standard delivery is FREE on all UK orders over £99. For orders below £99, our standard shipping is £5.99. All shipments are sent via next day delivery in the UK. 
Orders placed by 12.30pm will be dispatched same day from our warehouse/distribution partners. Orders placed after 12.30pm will be dispatched on the next working day (excluding weekends and bank holidays).
Your order should be with you on the next working day from dispatch. If you haven't received your order within 5 working days, then please log-in to your account and you will be able to find the status there. If you checked-out as a guest and/or don't have an account, then please get in touch for help by contacting our team at services@coptrz.com.
Currently we only ship to the UK but hopefully soon we'll be in more countries.
Digital products purchased on shop.coptrz.com like online training courses, drone service plans and e-gift vouchers are exempt from shipping costs, no matter their selling price.
RETURNS
We’re committed to making your shopping experience seamless. Coptrz has a 30-day return policy for consumer purchases, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging (unless the product is faulty). You’ll also need the receipt or proof of purchase. To start a return, you can contact us at services@coptrz.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at services@coptrz.com. If you are a corporate business, Coptrz standard terms and conditions apply (call our customer support team at 0330 111 7177).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned under this policy, such as custom-made goods or activated drones/software. For detailed terms and guidance, feel free to contact us at services@coptrz.com. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please allow at least 3-5 working days for your refund to be processed once it has been approved by our team.
1. How long is the warranty period for DJI products?
The warranty period for DJI products varies depending on the product category. It is typically 12 months for drones - excluding DJI FlyCart and DJI Dock products. Don't hesitate to contact our team if you have any questions.
2. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at DJI's discretion.
3. Are accidental damages covered under the DJI warranty?
No, accidental damages, such as crashes or water damage, are not covered under the standard warranty. DJI offers optional protection plans, such as DJI Care Refresh, for accidental damage coverage.
4. How do I claim warranty service for my DJI product?
If you purchased your drone from Coptrz, please contact us via email or give us a call.
If you purchased your drone from DJI directly, please contact DJI Support or visit an authorised service centre. They will guide you through the process, which may include providing proof of purchase and describing the issue.
5. Can I have my DJI product repaired or serviced by a third-party provider without voiding the warranty?
DJI recommends having repairs or services performed by authorised DJI service centres or technicians. Unauthorised repairs or modifications can void the warranty.
6. What happens if my DJI product is out of warranty?
If your DJI product is out of warranty, you can still seek repair services from DJI or authorized service centres, but it will be at your own expense.
7. Is the DJI warranty transferable if I sell or transfer ownership of the product?
Yes, the DJI warranty is transferable to the new owner as long as the original proof of purchase and warranty documentation are provided.
8. Does the DJI warranty cover software-related issues?
Yes, the DJI warranty covers software-related issues that affect the product's performance or functionality.
9. Are DJI batteries and accessories covered under the warranty?DJI batteries and accessories typically have a shorter warranty period compared to the main product. Check the specific warranty documentation for detailed information.
10. What actions could void the warranty for my DJI product?Actions that could void the warranty include unauthorised repairs or modifications, using the product in a manner not intended by DJI, and not following safety guidelines and regulations.
Compared with DJI Mavic 3 Pro, what are the main improvements of DJI Mavic 4 Pro?
DJI Mavic 4 Pro has comprehensive improvements in the camera system, vision sensing system, flight performance, and video transmission system. The main improvements include:
1. Superior Main Camera Performance: The Hasselblad main camera features a new generation 4/3 CMOS and image processing platform, supporting 100MP photo capture and up to 6K/60fps HDR video recording, with a video dynamic range of around 16 stops*.
2. A newly upgraded 168mm tele camera featuring a 1/1.5-inch sensor, a wide f/2.8 aperture, and a high-resolution lens, capable of capturing 50MP photos.
3. The all-new Infinity Gimbal allows for 70° Upward Shooting. It also supports 360° rotations for multi-angle filming.
4. Exceptional Flight Performance: Mavic 4 Pro offers a maximum flight time of up to 51 minutes** and a top speed of 90 km/h (25 m/s).
5. DJI O4+ Video Transmission offers up to 30 km*** of 10-bit HDR video transmission with stronger signal stability, enhanced anti-interference capabilities, and superior image quality.
6. DJI Mavic 4 Pro features new forward-facing LiDAR, supporting 0.1 lux nightscape omnidirectional obstacle sensing**** and next-gen Smart RTH. It can actively detect and avoid obstacles such as buildings along the flight and return paths, ensuring safer urban nightscape photography. It can also memorize flight paths in well-lit conditions, enabling quick takeoffs and safe returns even without satellite signals*****.
* Measured with slope-based DR calculation in D-Log mode, excluding slow-motion and cropped vertical video recording.
** Measured by the aircraft flying forward at a constant speed of 9 m/s (32.4 km/h) in a windless environment at sea level, with Obstacle Avoidance Action set to Brake, in photo mode, and from 100% battery level until 0%. Data is for reference only. Always pay attention to reminders in the app during your flight.
*** Measured in an outdoor, open environment, without interference, and with FCC compliance. The above data shows the farthest communication range for one-way, non-return flights. Always pay attention to reminders in the app during your flight.
**** This feature is only effective on surfaces with discernible textures and in lighting conditions of 0.1 lux or greater. Refer to the official DJI website or the product's user manual for details.
***** This feature is only effective on surfaces with discernible textures with illuminance that exceeds 10 lux. Refer to the official DJI website or the product's user manual for details.
What is the certification level of DJI Mavic 4 Pro in Europe?
DJI Mavic 4 Pro is C2 certified by the European Union Aviation Safety Agency (EASA).
Is DJI Mavic 4 Pro waterproof?
No. Avoid contact with water during use, as it may damage the device.
If it rains during the flight, return and land as soon as possible, and wait until the aircraft is fully dry inside and out before using it again.
What are the benefits of the forward-facing LiDAR?
1. Enhanced Nighttime Obstacle Sensing: Even in extremely dark conditions where the ambient light is less than 0.1 lux and the vision sensing system becomes ineffective, the forward-facing LiDAR can still provide forward obstacle sensing for the drone. This ensures that the drone can detect obstacles and perform timely stops at night.
2. Safer Nighttime RTH: During nighttime return-to-home operations, if the vision sensing system is ineffective, the drone can use the forward-facing LiDAR to sense forward obstacles and navigate upwards to avoid them*, making the return flight safer.
* If the drone reaches its altitude limit while ascending around obstacles, it will hover at that height.